Frequently asked questions

What types of insurance do you accept?

Mayo Clinic has established arrangements with several different types of health care insurers.

Learn more here

How much will care cost?

When you have health challenges, calculating costs can be overwhelming. As a non-profit academic medical center, Mayo Clinic is committed to transparency about fees and services. Check our cost estimator for prices and payments at our facilities.

Learn more here

Do I need a referral?

Mayo Clinic generally doesn’t require a doctor’s referral. But your insurance might. It’s a good idea to check with your insurance company about coverage requirements. If you need a referral, we can help you with this process.

Even if a doctor’s referral isn’t required, getting one can help Mayo Clinic better determine what care you need.

Do I need to bring my medical records? Or does Mayo Clinic start from scratch?

We encourage you to bring any records related to the medical concern you want addressed. When you request your appointment, ask if your Mayo doctors will expect to see anything specific. Generally, plan to provide:

  • A letter from your local provider summarizing your medical condition
  • A list of the medications and dosages you’re currently taking
  • Your immunization record
  • Copies of any medical record information from providers outside of Mayo Clinic
  • Any radiologic films, CDs, DVDs, videos or written reports related to your condition
  • Any pathology slides and written reports from relevant biopsies

If your local provider refers you to Mayo Clinic, he or she will likely submit your medical records for you. If you’re visiting without a referral, ask your provider to share your records.

If additional files are needed once you arrive, Mayo will contact your provider. You’ll be asked to sign a consent form to release your records.

Can I request a particular provider?

You may wonder if it’s possible to see a specialist you have read about. Or someone who has been recommended by a friend or colleague.

Mayo Clinic can’t honor all requests, but we try to when possible.

However, we won’t grant requests for care team members based on race, religion, ethnicity, gender, sexual orientation, gender identity, language, disability status, age or any other personal attribute.

We strive to create an environment where everyone in our diverse community feels safe and welcome and is treated with respect and dignity.

Appointment specialists are specially trained to match you with the provider or group that’s the best fit for your diagnosis and your history.

If you’d like more information on our policies, contact the Office of Patient Experience at:

  • Jacksonville: 904-953-2019
  • Phoenix/Scottsdale: 480-301-4938
  • Rochester: 507-284-4988
  • Mayo Clinic Health System: 844-544-0036
Can friends or family members come to appointments with me?

Absolutely. Relatives and friends can be an important part of your support team and are always welcome at Mayo Clinic. During some exams and tests, they may be asked to stay in the waiting area.

Can I fit all of my appointments into a single week?

It depends on your medical needs. In general, medical evaluations can be completed within a week. Mayo Clinic aims to coordinate appointments and tests in concentrated blocks, to be respectful of your time.

Sometimes, your provider will recommend additional testing or consultations, which require more time. In some instances, your evaluation or treatment may require return visits. We encourage you to keep travel plans as flexible as possible.

Can I be seen for conditions other than my primary concern?

Mayo Clinic practices integrated medicine. That means providers across different clinical areas work closely together to assess more than one condition.

If you have a list of health concerns, include that information in your initial appointment request. That will help our appointment specialists best plan your visit.

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